Refund policy

At DailyTote.store, we believe that shopping for your perfect tote bag should be a delightful and worry-free experience. If for any reason you are not completely satisfied with your purchase, we offer a clear and customer-friendly return and refund process.

Eligibility for Returns:

  • Items must be returned within 30 days of the original purchase date.
  • Products must be unused, undamaged, and in their original packaging.
  • Customized or personalized items may have specific return restrictions, which will be clearly noted on the product page.

How to Initiate a Return:

  1. Contact our support team at support@DailyTote.store or call 204-555-0127 with your order number and reason for return.
  2. Our friendly customer service team will provide a prepaid shipping label if the return is approved.
  3. Securely package the item and ship it using the provided label. We recommend tracking your return shipment to ensure it reaches us safely.

Refund Process:

  • Once we receive and inspect your returned item, refunds will be processed within 5–7 business days.
  • Refunds will be issued to the original payment method.
  • If the return is due to a defective or incorrect item, DailyTote.store will cover all return shipping costs.

We strive to make every step simple, clear, and cozy, reflecting the care and quality you expect from a vintage-inspired shopping experience.